1. Introduction
VeraGoo ("we," "us," "our") operates the online platform at veragoo.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our Service. Please read this policy carefully. By using VeraGoo, you acknowledge that you have read and understood this Privacy Policy.
This policy applies to all users of veragoo.com and its associated subdomains, including registered users and guests. It covers all games and features offered on the platform, both current and future. It does not apply to third-party services linked from the platform.
2. Information We Collect
2.1 Information You Provide Directly
- Account registration data: display name, email address, and optionally a profile photo.
- Authentication credentials or tokens when you sign in via Google or another supported provider.
- Subscription and payment information — processed by our payment provider; we do not store full card numbers.
- Communications you send us, including support tickets and chat messages.
2.2 Information Collected Automatically
- Usage data: pages visited, features used, match participation, puzzle activity, and timing data.
- Game data: match history, ELO ratings, move records, and game outcomes across all games on the platform.
- Device and browser information: IP address, browser type, operating system, and device identifiers.
- Log data: server access logs, error reports, and performance metrics.
- Cookies and similar tracking technologies (see Section 6).
2.3 Information From Third Parties
- When you sign in with Google, we receive your name, email address, and profile picture as shared by Google according to your Google account permissions.
- Payment processors may share transaction status information with us, but not full payment card details.
3. How We Use Your Information
We use your personal information for the following purposes:
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Service Delivery: To create and manage your account, authenticate your identity, and provide core gameplay features across all games on the platform.
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Personalization: To remember your preferences, settings, track your rating and progress, and tailor your experience.
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Transactions: To process subscription payments and manage your billing history.
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Communications: To send you transactional emails (account confirmation, password reset), important service notices, and optional marketing communications (with your consent).
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Security & Integrity: To detect and prevent cheating, fraud, abuse, and violations of our Terms of Service.
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Analytics & Improvement: To analyze aggregate usage trends and improve platform features, performance, and reliability.
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Legal Compliance: To comply with applicable laws, respond to legal requests, and enforce our agreements.
4. Legal Basis for Processing (EEA & UK Users)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under one or more of the following legal bases:
| Legal Basis |
When we rely on it |
| Contract |
Processing necessary to provide the Service you have registered for, including account management and gameplay. |
| Legitimate Interests |
Improving the Service, fraud prevention, security monitoring, and internal analytics — where such interests are not overridden by your rights. |
| Consent |
Where you have given specific permission, such as opting in to marketing emails. You may withdraw consent at any time. |
| Legal Obligation |
Where we are required to process data to comply with applicable law or respond to lawful requests from authorities. |
5. Sharing Your Information
We do not sell your personal information.
We may share your information in the following limited circumstances:
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Service Providers: We share data with trusted third-party vendors who process data on our behalf (e.g., cloud hosting, analytics, payment processing, email delivery). These vendors are contractually obligated to use data only as directed by us and to maintain appropriate security.
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Other Players: Your username, ELO rating, and match outcomes are visible to other users as part of the gameplay experience (e.g., leaderboards, match history). You can adjust certain profile visibility settings in your account.
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Legal Requirements: We may disclose your information when required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to enforce our Terms, protect our rights, or prevent harm.
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Business Transfers: If VeraGoo is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
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With Your Consent: We may share your information for any other purpose with your explicit consent.
6. Cookies & Tracking Technologies
We use cookies and similar technologies (local storage, session tokens) to operate the Service effectively. Specifically, we use these technologies to:
- Maintain your authentication session so you remain logged in across page visits.
- Store your preferences and settings locally.
- Measure platform usage and performance through aggregated analytics.
- Prevent fraudulent activity and maintain security.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may prevent you from using certain parts of the Service, including maintaining an authenticated session.
We do not use cookies to serve third-party advertising.
7. Data Retention
We retain your personal data for as long as your account remains active or as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.
If you delete your account, we will delete or anonymize your personal information within 30 days, except where:
- Retention is required by law (e.g., financial records for tax purposes).
- The data is retained in anonymized, aggregated form that cannot reasonably identify you.
- Retention is necessary to prevent fraud or enforce prior violations of our Terms.
8. Your Privacy Rights
8.1 All Users
- You may access and update your account information at any time through the account settings.
- You may request deletion of your account by contacting us at privacy@veragoo.com.
- You may opt out of marketing emails by clicking "Unsubscribe" in any email or contacting us.
8.2 EEA & UK Residents — GDPR Rights
If you are in the EEA or UK, you have the following rights under the GDPR:
- Right of Access — to obtain a copy of your personal data.
- Right to Rectification — to correct inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten") — to request deletion of your data subject to certain exceptions.
- Right to Restriction of Processing — to request that we limit how we use your data.
- Right to Data Portability — to receive your data in a structured, machine-readable format.
- Right to Object — to object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent — where processing is based on consent, you may withdraw at any time.
- Right to Lodge a Complaint — with your local data protection supervisory authority.
8.3 California Residents — CCPA Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know — to know what personal information we collect, use, disclose, or sell.
- Right to Delete — to request deletion of your personal information.
- Right to Opt-Out of Sale — we do not sell personal information. You may still submit a "Do Not Sell My Personal Information" request, which we will honor.
- Right to Non-Discrimination — we will not discriminate against you for exercising your CCPA rights.
To exercise any of your rights, contact us at privacy@veragoo.com. We will respond within 30 days (or within the timeframe required by applicable law).
9. Children's Privacy
The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, do not register for an account or submit personal information through the Service.
If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete it. If you believe we have collected information from a child under 13, please contact us at privacy@veragoo.com.
10. International Data Transfers
VeraGoo operates globally and your information may be processed in countries outside your country of residence, including the United States, which may have different data protection laws.
When transferring personal data from the EEA, UK, or Switzerland to countries that have not been deemed adequate by the relevant data protection authority, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or other lawful transfer mechanisms.
11. Security
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit using HTTPS/TLS.
- Secure authentication and session management.
- Access controls limiting data access to authorized personnel.
- Regular security reviews.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will indicate the date of the most recent revision at the top of this page. For changes that materially affect your rights or how we use your personal data, we will provide additional notice, such as an in-app notification or an email to the address associated with your account.
We encourage you to review this Privacy Policy periodically. Your continued use of the Service following the posting of changes constitutes your acceptance of those changes.